Andrew Noyes Retiring From Loon.
After four decades of dedication, and a career centered around serving guests, Andrew Noyes is retiring from Loon. From his early days at the front desk of the Inn at Loon to his role as Vice President of Guest Services at Loon Mountain Resort, Andrew has always been a familiar, welcoming face. He’s shown what it truly means to lead with heart, work as a teammate, and be a friend to all.
Andrew’s Loon legacy began in 1984 when he joined the team at the Inn at Loon. “I was more interested in hotels than skiing at the time,” Andrew recalls. But something about Loon stuck. It was the people, the potential, and the location that drew him in—and kept him for the next 40 years.
He started working at the front desk at the Inn, which would later become the Mountain Club on Loon (1984–1987), before stepping into the role of Front Desk and Reservations Manager (1987–1990) and then to Director of Operations at the hotel (1990–1996). From there, Andrew shifted into sales—first as Sales Manager for Loon, then Director of Sales for a group that included Loon, Waterville Valley, and Cranmore. His leadership continued to evolve, taking on the role of Vice President of Operations at Loon (2016–2019), before becoming the resort’s first-ever Vice President of Guest Services—a role he has held since 2019.
Reflecting on how the resort has evolved over the course of his career, Andrew shared, “On one hand, not a lot has changed but on the other hand—a lot has changed.” He emphasized a constant, that Loon has always strived to do the right thing—and that’s a big reason why he's stayed all these years.
When it comes to his own success Andrew said, “I try to be engaged with everything I'm doing, everyone I'm talking to, and every job that I'm in.” He credits some of his success to ambition, a willingness to say "yes" to opportunities, and a belief in action over hesitation. “I often say—what we do isn’t rocket science—you’ve just got to want to do it. Don’t wait around—dive in.”
And that’s exactly what Andrew has done throughout his career—showing up with drive, heart, and a can-do spirit. His dedication earned him the Walking Boss award, a recognition to honor those who have led by example and embody the commitment, leadership, and passion that define Loon.
Among his proudest moments was the opening of the original hotel—a project he describes as both unique to the area and a defining experience. Through all the challenges Loon has faced over the years—from financial downturns in the world, to the pandemic—Andrew has remained impressed by the resort’s resilience. “You can never discount the success of the mountain’s location, but that’s not the only success, it’s the team here.”
He also recalls a particular winter season, nearly 20 years ago, standing out as a lesson learned. It began as a record-breaker, full of promise, but was quickly thrown off course by persistent March rain. “Never let your guard down,” Andrew says. “Keep on going.”
Throughout his time at Loon, Andrew formed lifelong friendships—and even family. He met his wife at the Mountain Club, and his best friend, Steve Bromley, also became part of the Loon family, and even stood beside him as the best man at his wedding.
“Every single person I’ve worked with here, I consider my friend,” Andrew says. “I’ve spent a lot of time here; Loon is part of the family—it’s like extended family.”
As Andrew steps into retirement, he does so with the same spirit that carried him through 40+ years at Loon: enthusiasm, and a sense of adventure. He has plans to travel with his wife—starting with a trip to the UK for an Eric Clapton concert in Nottingham, a visit to friends, and a journey to Scotland.
Andrew has plenty of ski trips in the works—Banff, Tremblant, Le Massif, and of course, more days at Loon are all on the list.
Looking ahead Andrew shares, “I hope the traditions continue—ethics, and hard work. Welcoming guests and team members with a smile. Just be nice and say hi.”
